Gogo Inc. announces an expansion to its business aviation product support program designed to increase responsiveness to customers and dealers in need of AOG (Aircraft On Ground) support.
Gogo Business Aviation's AOG service provides ultra-fast response and resolution to customers when technical issues put their flight schedules at risk. With today's announcement and a new partnership with Duncan Aviation, Gogo's product support staff can now dispatch replacement equipment from inventory physically located at 17 Duncan Aviation facilities.
John Wade, Gogo Business Aviation's executive vice president and general manager, said, "Because product support and operational excellence are such critical elements of our business, we're excited to announce these expanded AOG capabilities. Duncan Aviation's existing facility infrastructure, capabilities and experience are a great fit for Gogo's needs in this program and we're proud to be working with them."
Gogo's expanded AOG capabilities have been seamlessly integrated into the company's product support experience. Gogo customers and authorized dealers in need of AOG support should contact Gogo's technical support group as they do today at +1.303.301.3278 – 24 hours a day, 7 days a week, from anywhere in the world.
Since its founding, Gogo has shipped more than 18,000 communications and connectivity systems to customers all over the world. Gogo customers have access to a wealth of customer service and technical support capabilities. For the last five years in a row, the company's business aviation group has been ranked #1 in global product support by Aviation International News, an industry-leading, independent media company.
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